Hello,
A client asked me this question and because I don't have access to an Exchange Server, I didn't know the answer....
They have an inbox for their Customer Service department - that is shared by 5 users.
Is it possible to see WHICH of the five users opened an email? Meaning - if an email was opened, people want to be able to know WHO opened it...and therefore who should be responsible for acting on it.
Thank you for your time.
Janet S