Hi Joan,
To change the defaults, you need to change them in the underlying document template. You do this by checking the 'new documents based on this template' option when you modify the paragraph Style. Alternatively, open the template and edit the paragraph Style there. Your changed defaults will not apply to any existing documents.
As for:
Quote:
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when the techs need to up-date our specific platform or defrag, I lose all the formatting and my shortcuts
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That suggests your techs are simply replacing whatever you have with the out-of-the-box defaults. So, no matter what you do, your techs are going to blithely wipe it out...