[quote=Charles Kenyon;48801]Office is installed as either 32-bit or 64-bit. For your question, it does not matter.
Try renaming normal.dotm to normalold.dotm with Word closed.
Normal Template in Microsoft Word - How to Open

Ulodesk,
I can not find the means in the above to rename. A bit of specific guidance would be appreciated.

Majority of changes to Word, causing current problems, were done via File/Options/Customize ribbon/Add-Delete.