Hi. I work in IT in the Print and Design sector and installed a PC for a client recently.

To cut a long story short he downloaded some Malware, did a system restore and its screwed up all his programs. Office wouldnt run so he removed it.

Now when he trys to go to the web address on the product key card to download it again it is telling him he hasnt got it installed and would he like to purchase it (again)

I think perhaps he has to log in to whatever account they created when they initially downloaded the software, is that correct? Neither he or I can remember setting up an account.

It looks like I am going to have to go out on Monday, restore the PC to factory settings and start again.

Am I going to run into problems re-installing Office? Clearly it will need to be downloaded again. It doesnt seem to have left a set up file in the downloads folder (unless its stored somewhere else).

Im just looking for a heads up as I need to resolve this quickly. There used to be a number to call for MS for activations but trying to find any useful advice and support from Microsoft these days is an uphill struggle.

The OS is Windows Pro 64 bit.

Many thanks
Barry