Are you using 12" x 6" paper in the printer? If so, the issue may be due to a limitation with your printer driver - some don't handle custom paper sizes very well. In that case, check the maker's website for an updated driver - or fiddle around with the positioning in Word till you get it right (shouldn't require anything more complicated than measuring the printed positioning and offsetting the Word positioning by however much that's out of whack).
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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