Using Shift-Enter to break apart lines in the body of a document doesn't result in separate lines/entries in an Office 2010 TOC unless the \x switch is added to the field. I don't have a Mac to test with, so I can't comment on that platform's behaviour. Are you sure your TOC field doesn't have the \x switch?
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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