Organize a shared mailbox with categories
Out IT department has a shared mailbox that users send request to. Each support person receives these emails and will work on them. There is no point where we can easily determine, what is closed, what is in progress and what has not been looked at yet.
I was thinking of using categories/colors so that when someone picks up an email others will know its in progress and not start a duplication of work. Is this possible?
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