Thread: Any possible reason template is not saved upon exiting?
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Old 10-17-2012, 04:17 AM
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Stefan Blom Stefan Blom is offline Windows 7 64bit Office 2010 32bit
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Sometimes, poorly designed add-ins could prevent Normal from saving correctly. Further troubleshooting will be required to fix that permanently.

As a workaround, you can open Normal as a document and make the changes directly in the file. The easiest approach makes use of some basic VBA: In Word, press Alt+F11 to display the Visual Basic Editor. Press Ctrl+G to activate the Immediate window. Type

NormalTemplate.OpenAsDocument

and press Enter. Normal opens in a separate window (it may not be the active window). Close the Visual Basic Editor.
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