A few issues to consider:
1. maybe the PDF displays the preview image from the EPS, but prints the EPS data. What does the printout look like?
2. Are you sure the font licenses allow the fonts you're using to be embedded? If not, bitmaps may be the best you'll get.
3. Did you tell Illustrator to embed the fonts? If not, and they're not available to Word, Word would have to either substitute other fonts or print the preview image.
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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