Hi Rob,
That's because you've got the sizes of the ranges slightly skewed:
Code:
=COUNTIFS(SUPPORT!H8:H25,"Martin",SUPPORT!M9:M25,YEAR(TODAY()))
I guess you want it to start from row 9, so:
Code:
=COUNTIFS(SUPPORT!H9:H25,"Martin",SUPPORT!M9:M25,YEAR(TODAY()))
Also, I noticed that in the other formula you went down to row 250 (not row 25), so you might need to change that too.