Thanks again, Charles. This is pretty confusing to me but I am trying to go through it a bit at a time. Problem is I just don't get any sense of logic or consistency to where these things are and what they're called. I did read that file and your good comments - that left me trying to figure out which applied to which Word.

Further, when I first searched for Word.officeUI using Windows explorer, it found zero. I guess it doesn't want it found, like the User directory, itself. Hard to guess what the findable sub-directory will be when you can't enter the main one. Maybe I'm getting old, here. I was able to use the first word processors that came out and make them do what I wanted, not just the defaults; Word (for DOS) was no problem. Later & later versions became more complex and secretive but I could still get them to behave. This one just throws me.

Yes, both the old and new disks have 2010. I don't find word14.customUI anywhere but Word.officeUI is certainly where you said and is the ribbon.

I appreciate you and your colleagues trying to be helpful.

One of the worst issaues I've had in this was my back-up program pretended to back up all the defaults and settings but lied. It only backed up some. (Seem to have that one fixed now.)