macropod,

Thank you for all of that but in Win 7, I do not seem to have any Documents and Settings folders. I guess it was too easy to have them in one place. I seasrched the whole disk for Word.qat and for normal.* but no luck.

Small changes I made to Quick Access Toolbar were retained but I don't find the file. I tried changing the system date to Jan 1, 2013 and searched for files created that day but no success in that either.

Any other thoughts?