Office programs may stop responding when you save a new file to a floppy disk drive on a Windows 2000-based computer that has Update Rollup 1 for Windows 2000 SP4 installed

View products that this article applies to.

Article ID : 904368
Last Review : November 17, 2005
Revision : 4.0

SYMPTOMS
On a Microsoft Windows 2000-based computer that has Update Rollup 1 for Windows 2000 Service Pack 4 (SP4) installed, Microsoft Office programs may stop responding when you save a new file to a floppy disk drive. For example, when you save a new Microsoft Word document to a floppy disk drive, Word may stop responding.
Back to the top

RESOLUTION
To resolve this problem, use one of the following methods.
Back to the top

Method 1: Install version 2 of Update Rollup 1 for Windows 2000 SP4
To install version 2 of Update Rollup 1 for Windows 2000 SP4, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/d...DisplayLang=en (http://www.microsoft.com/downloads/d...DisplayLang=en)
Back to the top

Method 2: Install the 904368 update
To install a specific update that resolves this problem, download and install the following file.

The following file is available for download from the Microsoft Download Center:

Download the Update for Windows 2000 (KB904368) package now. (http://www.microsoft.com/downloads/d...6-910be4ddcbbc)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Back to the top

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top

MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 (http://support.microsoft.com/kb/816915/) New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates
Back to the top