To change the quotation marks that Word uses in the text, you will have to change the proofing language of the text. On the Review tab, click Language, and then click Set Proofing Language. The dialog box allows you to change the language of the selection, or you could make use of the Set as Default button to change the defaults (applies to new documents, subsequently created from the attached template).
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Stefan Blom
Microsoft Word MVP
Microsoft 365 apps for business
Windows 11 Professional
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