Gregory, I apologize but I am a newbie to this type of communication. But I will do my best. I can give you the information in the screen that appears. (Please provide me with info on taking a picture of for you.) Here is the Dialogue box that appears for Outlook and Word. "Microsoft Office Outlook has stopped working. A problem caused the program to stop working correctly. Please close the program. CLOSE THE PROGRAM." The entire program grays out and I am not able to access the program for Outlook or Word.