Hi Paul, if you mean the link you gave me, that was fine. I downloaded a 129Kb EXE from there and ran it. A dialogue requests whether the current or a remote PC is to be diagnosed, and then sets out to download the real Guided Help. That is where the failure occurs. The EXE does not say where the download is from, or any error message, so is impossible to follow up. Why it has to be so convoluted beats me, especially when it leads no-where!

Cheers, Mike.