Hi Pam,
There are three possible issues here:
1. That you're opening a template for editing, instead of a document;
2. The document is based on a template that's been given a read-only file attribute (this could happen if, for example, it's been copied from a CD); or
3. Word's 'Normal' template has been corrupted somehow. The link I posted has some steps you can take to check that. See under 'Rename the Normal.dot or Normal.dotm global template file'. Note that this is one of the things that neither repairing Word nor uninstalling/reinstalling would fix.
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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