Thread: [Solved] Conflict between Office Pro Plus 2010 and Office Starter 2010
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Old 03-09-2012, 05:29 PM
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Hi Telco,

I am not surprised that you're having product key issues with two editions of Office 2010 installed. They share many of the same components, including, most likely, registry entries - and one of these will be for the product key. The error has quite possibly surfaced as a result of a recent automatic update (don't ask me which one), that applied to the Starter edition. The mere fact it hadn't been run/activated before wouldn't stop it being updated and that update process might have compromised Pro Plus.

Ultimately, I doubt you'll be able to resolve the problem, especially in the longer term, without uninstalling both products, then reinstalling only the one you're using. If your laptop came with the Starter edition, it'll be on either an installation CD/DVD or the system's recovery partitition if you ever need it.
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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