I installed MS Office Pro Plus on my 4 month old laptop. The laptop also has Office Starter 2010 pre installed, but I've never used it or activated it. I can open and create a new document in Pro Plus, but I can't view any of my Word or Excel documents in "my documents" folder, as it's only recognizing Office Starter, and it's asking me to activate it. It's not recognizing Pro Plus. When it asks me to put in my product code for Pro Plus, and when I enter it, it is telling me it's invalid, even though it's not. Any idea how I can view my documents in Pro Plus? I do not want to activate Starter, and I would prefer not to uninstall it if I don't have to. I tried contacting MS support, but it's not free.

Thank you for any help you can provide.

Telco 59