This is gonna bug me now - I'm going to send the document out to some IT support friends and see if any of them have heard of this type of thing before, and if they have any fixes!

If anyone else on here wants to help out - please download the documents and print it out and then post results, thanks all!

This is one of those that we could all suffer at some point - so it would be great if we can have a fix here on the board!