I applaud you for the service you provide children. Please keep it up.
hope this solution works:
Doing the following fixed the problem for me:
- Start -> Run -> type in regedit.
- Go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\C ommon (or HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook as others have pointed out, please check your event logs to see which one you need to select (thanks to Supercow for noticing this)).
- (I recommend that you back up your registry first before making any changes) Right-click on Common -> New -> DWORD Value. Name it UserData.
- Double click on the DWORD value that you just created (i.e. UserData) and set Value data: to 1.
- Close the Registry Editor and open Outlook again.
Good Luck.