I was working with this comment: "...received all of my key code information for windows 7 and office 2007..." and put them in

I fully realize a reinstall cleans out the registry, but I wanted him to establish what was in the registry now for his Office--why the "disconnect" apparently him having the correct keys and yet he cannot get into his Office

Should we not provide help enough, and he has to call M$, I wanted him to be able to make his case so he would not have to re-buy a key or whatever