Hi there! I'm an degree student currently doing my honours program.

I have a lil problem with my citation so if youre able to help me, I'll be most thankful!

1. At the moment I'm trying to make my citations appear like this (Brown, 2000; Jones, 2001; Smith, 2002). They are different articles with different authors but saying the same things. But I cant seem to get it done. Keeps appearing as such (Brown, 2000)(Jones, 2001)(Smith, 2002).

2. how to cite a book section? Cos word asks for Title and Book Title. I have no idea what to put in each.

Title of book is Scoring Points: How Tesco is winning customer loyalty

Many Thanks!