Hi Bob,

An interesting discussion with MS Tech Support! Unless your copy of Office isn't fully updated, I very much doubt that any MS Tech could actually 'fix' it. For your $99, at best they might give a different workaround (eg coding the filters with vba, which is entirely do-able), but that's not a fix. And, given that it's a software fault (reported elsewhere in discussion groups), you shouldn't be charged for it.

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Cheers,
Paul Edstein
[Fmr MS MVP - Word]