Thanks for the attempt but (a) first link downloads a program called Microsoft Guided Help that installs correctly then disappears. Clicking on the .exe file show a rapidly passing menu bar but nothing further happens nor do any instructions appear as to what I am supposed to look for or do with the program.
(b) second link is a "404" Page not found.
(c) Third link gives the error message "Server refuses the connection.
Any more suggestions?

Has anyone else experienced this problem?