Mark,

Thanks for taking the time to reply. I am not inserting footnotes. My citations end up in the document under a line that automatically is created once I insert the first citation. They are citations, hyperlinked numerals to the citations located at the footer (not in the footnote section) of the document.

When you say ribbon I'm not finding any selections in the ribbon that allows adjustments that changes the manner a citation enters the document

Secondly, there is not an "insert citation" from any drop down box. Maybe you can look at what I've copied here to see the difference. These are what populate the citation on a double click within the citation list.

Here is an example of a citation from Word 2008 using Turabian style

1. Thomas C. Oden, Systematic Theology, Three Volumes, Vol. 3, 3 vols. (New York, NY: HarperOne, 1992)., 721.

The same from Word 2011

1. (Oden, 1992)