In Word 2010, I'm setting keyboard shortcuts from the Keyboard Shortcuts dialog box. I'm opting to save them in Normal. After confirming and closing the dialogs, the changes take effect, but only until I close Word. When I reopen Word, the changes have vanished.

In the Templates and Add-ins dialog, "Normal" is shown in the Document template field and "Automatically update document styles" is disabled (enabling this makes no difference).

Can anyone advise how to make keyboard shortcuts permanent?

Thanks,