Thread: [Solved] Flood loss
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Old 10-13-2011, 06:14 PM
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Hi cwhowell,

Lost/destroyed media etc in such situations is usually covered by household insurance. Assuming that applies here, your insurance payout will provide for you to obtain a new set.

If the software was pre-installed on the PC, it may have been an OEM installation, in which case you can't transfer the license to another machine. AFAIK, MS only replaces defective media, not lost media. Conversely, if you had purchased a downloadable copy, all you'd need to do is to go to the MS website and re-do the download.

There is no mechanism for de-activating an Office App. If you legitimately exceed the permitted installations, you can still register via telephone - you'll probably be asked to explain the situation, but that's all.
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Paul Edstein
[Fmr MS MVP - Word]
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