Thank you for your response. Yes, that was the first place I checked. I use Word 2007. When I moved from Word 2003, the commands were no longer in web options. They were moved to the All Commands list in the customizable tool bar. I had acces to Word 2010. They are also in the All Commands list.

I had success in using Word to document processes as use cases, etc. The ability to drill down and return from the point of invocation provided a mechanism to describe business requirements in business terms and to change to technical terms when drilling down to technical requirements, test scripts, etc. The benefit was significant for me during analysis of new requirements, changing requirements and even those questions when several years down the road people ask when and why was something changed. The productivity gain was recognized and emulated by others.

To retain this type of productivity of documenting processes in a service architecture, I will look for other products. Any suggestions?