I haven't seen anything similar before. My first thought was that it has something to do with the display settings (or the chosen Windows theme), but since only Word is affected that seems less likely.
As a troubleshooting step, have you tried starting Word in Safe mode? Does that make a difference?
To start Word in Safe mode, hold Ctrl as you start the application. When asked about Safe mode, say yes. You will have to manually create a document (or open an existing one); then you'll see the vertical scroll bar.
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Stefan Blom
Microsoft Word MVP
Microsoft 365 apps for business
Windows 11 Professional
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