I have done some searching for your specific setting. It appears your contact forms are customizations as their is no fild for " Second Name". In options > Contacts, the default filing order can be set with use of the full name or Last,first / Company / last, first / company last, first.
Is your contact form a customization?
You stated you can manually file them using second name, does that option for second name show in the options?
Keep me posted?
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