Rogue Word
In my experience, Word can end up maintaining links to things it shouldn't. Someone brought me a document the other day that was having a similar problem. You might try selecting the offending heading, clearing both paragraph and character styles (Ctrl+Q, then Ctrl+Spacebar). If that clears up the problem, update the style to match that example. If not, delete the style list and recreate.
Best,
Ulodesk
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