I work for a very small company (5 employees) and we created an email account for a new employee today. Her account is connecting to the server (the username is underlined), but when we try to open Outlook, we get the following error message:

"Cannot open your default email folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)."

We don't have an IT department, being so small, so there's no one I can call to take a look at it. I've tried updating everything, uninstalling and re-installing the Office Suite, all to no avail. No one else is having a problem accessing their email, and there's nothing wrong with the email server as far as we can tell.

Any ideas? They would be much appreciated.