Dear Experts
Today I was fixing networking issue for one of my client (router and a parallel HP printer).
He is using a desktop with windows XP professional SP3
During my work on his computer I used two softwares which are CClenaer (tune up his computer browser ) and Kyocera Printer Driver Deleter to remove the driver for the HP printer (it was not working properly)
When I finished my work Before I left his office he was able to download a file from his outlook 2007 (means it was working), to test the printer if it prints or not.
I chose an option : “Install windows updates and shutdown” and I left his office then I received a call from him telling me that his outlook is not finding a file :
Code:
C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook\tets.pst
When I drove back to his office and checked the file “test.pst” I could not find such a file in the location above(i.e C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook) !!!!!!
For sure I had not touched his outlook when I was working the first time.
I felt embarrassed he might have thought that I had damage his outlook.
I checked the Control Panel --> Mail --> Data Files I found those 3 profiles :
Code:
Name Path
------- ---------
Omrion’s email Outlook.pst in C:\emailfile
Personal Folders Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft
I forget name test.pst in C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook
I am not sure what he had all those three files!!!
The size of the first two profiles (Outlook.pst) are almost 2 GB
The size of test.pst 1 KB hence I deleted it
What should I do to fix this issue ?
He told me that such a problem (he could not recall the exact issue) happened before and someone came to fix that issue for him
I tried to use either one of : Outlook.pst in C:\emailfile or Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft
All I can see the old emails till 2009 but not afterwards !!!!!
Can ccleaner or Kyocera Printer Driver Deleter cause this problem ?
How can I fix the problem ? It is an urgent issue please
Regards