Ctrl+Q reverts to the underlying settings of the paragraph style and this includes any options set for the numbering level that the para style belongs to.
The fact that it isn't working suggests that something isn't quite correct with the settings for level restarts. Or maybe there are blank paragraphs present and/or styles haven't been applied consistently.
A sample document (in Word format) may help us diagnose the problem in detail.
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Stefan Blom
Microsoft Word MVP
Microsoft 365 apps for business
Windows 11 Professional
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