Quote:
Originally Posted by Hornblower409
Another piece of info that would be helpful is the Internet Headers from a message that bounced. (The original message, not the Non-Deliverable reply).
Have Alice@External open one of the messages she sent to you that bounced and then File -> Properties. Have her copy everything in the "Internet headers:" box at the bottom of the Properties dialog and send it to you. (Using an alias I guess).
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Good idea. We’ve only seen the data dump that comes after the undeliverable message. Will suggest this in the morning.
Also, all of these people seem to have no trouble emailing me. I did have an email with the old domain, but they would have had no direct business with me back then. It seems linked to those who have old contact info in their system, though “Alice” says her IT helped her clear the old contact and her auto-complete info. I’m assuming, though, it lingers, because the alias email does work and doesn’t redirect. Maybe her IT person wrote the whole thing off as our problem and didn’t bother to check.