View Single Post
 
Old 02-22-2025, 01:07 PM
BarelyLiterate BarelyLiterate is offline Windows 11 Office 2019
Novice
 
Join Date: Aug 2018
Posts: 6
BarelyLiterate is on a distinguished road
Default New install Office 2019 Professional: Cannot link Outlook to Email

Trying to link newly added Classic Outlook to AOL account. (PC had to have operating system re-installed due to malware. My old Office stuff was gone so I got a reduced cost version of Office 2019 through an employee discount.) When trying to bring up Classic Outlook it does not go all the way to the 'normal' Outlook screen. Normally, I'd follow File>Accounts>Email accounts>Add email accounts to work my way through the process. Outlook immediately asks for an email address (so I give them my xxx.verizon.net address that is being managed by AOL). With some difficulty, I was able to determine the proper servers and ports. When our regular password didn't work, I followed AOL instructions for one-time password for Outlook. That also failed.
My attempts using regular password and one-time password are in attachment.
Attached Files
File Type: docx OutlookSetupProblem.docx (118.4 KB, 3 views)
Reply With Quote