I have a mail merge I run to create over 200 forms. I then do View, Outline, Ctrl A, Show Documents and then Create, Collapse Subdocuments and then save and I have all the forms separated into individual documents that I can then send out.

Several years ago, I was upgraded to the 2016 version of Word and since that time, it will not separate the forms. I do the same process and it does not work. I have access to the old software on an old machine and it works there but that machine is now almost dead and I need it to work on my laptop.

Suggestions of what the problem is?