I have a document that is using cross referencing for some tables and images with captions. Some of the captions have slashes in them that seem to be causing issues when I place the cross reference in the text. I do not have the ability to share the document but I'll give some examples.

Caption1:
text here Figure 1: Then more text.

Caption2:
text//text//text Figure 1: Then more text.

In the text I would like to just see "Figure 1". I insert the cross reference as a "figure" with "Only label and number" selected and link it to Caption1 listed above and the cross reference shows as "text here Figure 1". I right click and select "Edit Field" then click "Field Codes". In the "Field Codes:" box, I update the default of "REF _ref1234567" to read "REF _ref1234567 \h \#Figure##" and select "OK". The cross reference in the text now reads "Figure 1" just like I want.

On Caption2, I perform the same steps but the cross reference in the text does not change, it still reads as "text//text//text Figure 1"

Is there a way for me to tell Word to ignore the slashes and show only "Figure 1" like the captions without slashes in them?