hi
yes i know this way to customize the ribbon, i was using it. However on the word document that I'm trying to edit, there is nothing (I can't modify it with the software)
So i think they modified it differently.
Also, when i'm saving the word document, the customize ribbon disappear (and that is a function that i would like to keep, it's a bit like an admin mode, only the people who has access to the main word template can use the customize ribbon, then when it's saved in docx, user can't use it).