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Old 05-25-2023, 08:03 AM
Steve47co1 Steve47co1 is offline Windows 7 64bit Office 2016
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Question Install challenges with Office/Outlook 365 and importing the .pst file

Hello all,


My first time here and I am hoping someone can unravel my 2 problems with moving the .pst file from my wife's old Office Professional Outlook 2003 to her new Office/Outlook 365 and using her real email address.


Problem #1: I have a challenge with adding her lesleeg@comcast.net to the new install. The program allowed me to create an alternative email address (lesleeg@comcast.net) but her login is lesleeg@sma880onmicrosoft.com only.



Problem #2: The .pst import problem doesn't give me any way to import the old .pst file from her Outlook 2003 Pro account to allow her to keep her old emails and address book, calendar, etc. The message I get is there is no import/export function when 365 is installed to Firefox. (NOTE: I completely uninstalled Office 2003.)



Now, I am the admin on the account and I added her to my license. When I installed Office 365 on my computer three years ago, the transfer was seamless from Office 2010 Pro to the new 365 Standard (I did uninstall Office 2010 Pro). I can log in via admin@sma880onmicrosoft.com or by using my email address, stevemarshal@comcast.net, but I cannot do that with her login.


Both computers are using Windows 7 Pro x64 and both are using the latest edition of Firefox.


Thoughts and suggestions?


Thank you!
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