I have had Visio 2010 Premium, on my Windows 7 machine, for many years and it has been great. However, recently there are some issues. The simplest way to cause the issue takes just these steps:
- Create a new drawing
- Drag a shape, like a circle, onto the canvas
- Select Fill->Fill Options and change the fill pattern to anything and Visio crashes.
Looking in the Event Viewer, this is the error I see for the crash:
Quote:
Faulting application name: VISIO.EXE, version: 14.0.7266.5000, time stamp: 0x602c30e7
Faulting module name: USER32.dll, version: 6.1.7601.24546, time stamp: 0x5e323fb0
Exception code: 0xc0000005
Fault offset: 0x0006abda
Faulting process id: 0x6ec
Faulting application start time: 0x01d968cca31cffed
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\VISIO.EXE
Faulting module path: C:\Windows\syswow64\USER32.dll
Report Id: f1df0e4e-d4bf-11ed-a22e-4061862e3b0b
|
So, I decide to look at user32.dll and I found multiple copies. Here are the details:
C:\Windows\erdnt\cache64 - 2010-11-20, 1,000,128 byte, V6.1.7601.17514
C:\Windows\erdnt\cache86 - 2010-11-20, 833,024 byte, V6.1.7601.17514
C:\Windows\system32 - 2020-01-29, 1,010,688 byte, V6.1.7601.24546
C:\Windows\syswow64 - 2020-01-29, 834,560 byte, V6.1.7601.24546
What strikes me as odd are that there are multiple versions and that two of them are a decade newer than the others. I am wondering if I were to replace the newer version of user32.dll with the older version if that might resolve the issue? Any thoughts and/or suggestions?
p.s. I just ran this same version of Visio on a Windows 10 machine and the version of user32.dll is very different there, and it ran without issue.