Hi, I'm on Word/Office 365 for Windows, so this may look slightly different than what you have, but I'm uploading a couple of images merged as one image.
On your Home Ribbon, find the Multilevel List button (it's two to the right of the Bullet button on mine), and choose "Define New Multilevel List" or edit whichever one you're currently using.
Second image shows the controls that come up under that. I clicked on the "More" button to expand it, which is why "Less" is showing on that button. See on the right where it shows my level 1 numbering is starting at 1? That's my guess as to what is off on yours.
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