No one here can tell you what is going on with Microsoft.
On my computer neither shows up as a cloud font but both show up in Word/Office 365 font lists. Grandview does not show up in my Word 2010 font list but does show up in the 365 list.
Note, this is not the place to get any changes made in Word nor the attention of developers at Microsoft. This is an independent user-to-user support forum.
MS does not see anything you post here. The way to get their attention is through the feedback mechanisms.
My personal preference is to use the
Word Feedback Portal. If you do, please get a share link and post it here so that others seeing this thread can go there and vote and comment.