Hello,

I tried the steps below, and I re-installed office Pro 2010 but no luck.

Things may have moved fwd in that after finishing the merge to email (in text format) the hourglass (win7) spins for a bit but nothing shows at the destination account or the outlook Sent or Out box.

Perhaps the worst part is that I remember similar grief when I tried this last time, mind you that was nine years ago. Somehow I got around it then so if there's any other ideas I'm all ears.

Thanks for your help - much appreciated

DC

Some other things to check/try:
a. Is Outlook the default Mail program (IE Tools|Internet Options|Programs)?
b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail logging (troubleshooting)". Then restart.
c. If you have a COM Addin called bxAutoZip (see Outlook Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily.
d. Find Outlook's .pst file, make a backup copy, then run the SCANPST.EXE utility.
e. Ensure you only have one mail profile (Control Panel|Mail|Show Profiles)
f. Recreate your Outlook profile.
g. If you're trying to send the emails as HTML, try send them as plain text instead.