Thanks for replying.
ageing wise for Open cases
1.how many are under 0-30 days , 31-60 days , 61-90 days and >90 days.
ageing wise for Closed cases
- how long it took to close the incident.
how many are under 0-30 days , 31-60 days , 61-90 days and >90 days ( took to close).
Average number of incident raised every month.
Is there any way to identify or mention or count the common description among all.

Thanks
Maddy