It's difficult to tell from your screenshot, but since that box is so high up on the page, it appears as though it might be within the header? Maybe you need to enter the header first by double clicking on the blank area to the right of the box, then select and delete the text box?
If clicking on it to select is generating another text box, can you try selecting it from the Selection Pane? For me (Word 365) that looks like the attached image under the Layout section of the ribbon. You can select on the name of the item, then when it's selected try deleting it. Or, you can try right mouse clicking it and examining the properties, changing a few and then seeing if it will delete more readily.
That error message at the top of the page -- it that typical?
Best,
Ann
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