Hmmm, I'm not sure: I'm on the latest version of Word and the option to import the customisations is in the same dropdown as export, so I can't help you there! I've just recently moved to a new company and new computer and some of my shortcut keys for various things didn't come through with the method I've outlined above anyway, so there might be something I'm missing. I've just started redoing them as I encounter them!