Are you using a Mac version of Word or Windows?
On my Windows version, a citation appears in a Content Control and I can apply a character style to it. Do you see the Content Controls?
Can you apply the Character style but it disappears when fields update or can you not apply the character style at all? If it is just a case of the format not sticking, you can lock the fields (Ctrl-3) after changing the character style.
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Andrew Lockton
Chrysalis Design, Melbourne Australia
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