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Old 01-14-2021, 07:05 AM
wiganken wiganken is offline Windows 10 Office 2016
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Default Word Pop-Up when opening documents

OS = Windows 10 Professional v20H2 Build 19042.746
MS Office = Pro Plus 2019 v2012 Build 13530.20376 Click-to-Run
MS Office shows ‘Activated’.

I usually open Word documents with no problems but this is a new PC with newly installed MS Office suite and I am getting the same pop-up most times I try to open any Word document. It does not happen 100% of the time and never with Excel or Publisher.

I have File Explorer (FE) set with Preview Pane enabled and, if I single-click on a Word document the preview pane shows ‘This file cannot be previewed’ and I find a pop-up behind the FE window. If I then close the pop-up the preview is displayed.

The preview problem also happens with Excel files but not the pop-up.

Does anyone know how to fix this?


Thank you.

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File Type: png Word Pop up on Opening a Doc.png (6.2 KB, 9 views)
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